Fix · Webex

Webex transcript missing after the meeting

Webex only keeps a transcript after the meeting when the meeting was recorded and Webex Assistant or captions were on — and only the host decides who else gets to see it.

What you are seeing

You expected a Webex transcript after the meeting, but the recording has none, the meeting is not in your list, or the transcript is in the wrong language.

The likely causes, most common first

Work down the list; most people find theirs in the first two.

1. Recording and Assistant were not both on

  1. The transcript on the page after the meeting needs two things at once: the meeting being recorded, and Webex Assistant or closed captions switched on. If either was off, there is nothing for that stretch of the meeting.

Cisco: “A transcript that's available on the postmeeting site page for the duration that recording is on AND Webex Assistant or closed captions is on.” — help.webex.com/en-us/article/r0jptm/Review-and-manage-meeting-transcripts-created-by-Webex-Assistant-for-Meetings

2. Recording transcripts are switched off

  1. The transcript that comes with an MP4 recording is a setting of its own. On your Webex site go to Settings → Meetings → Recording and turn on Create recording transcripts for all my MP4 recordings. Then record the next meeting as usual.

Cisco: “Go to Settings > Meetings > Recording and toggle on Create recording transcripts for all my MP4 recordings.” — help.webex.com/en-us/article/n18892z/Create-recording-transcripts-in-meetings-and-webinars

3. The setting is not there for you

  1. If that switch is missing, your company’s Webex administrator has taken the decision: either every recording already gets a transcript, or none is allowed to. Ask them which.

Cisco: “If you don't see this option, either your site administrator chose to create transcripts automatically for all recordings, or doesn't allow you to create recording transcripts automatically.” — help.webex.com/en-us/article/n18892z/Create-recording-transcripts-in-meetings-and-webinars

4. The host has not shared it with you

  1. Sign in to Webex, open Calendar and choose Review. If the meeting is not listed, you have not been given the meeting’s content — only the host can share it.

Cisco: “If you don't see the meeting in the list, the host hasn't shared the meeting content with you.” — help.webex.com/en-us/article/r0jptm/Review-and-manage-meeting-transcripts-created-by-Webex-Assistant-for-Meetings

5. The meeting was started from a space

  1. Meetings begun from a Webex App space do not get Webex Assistant, and so no Assistant transcript. For meetings you want written down, schedule them as ordinary Webex meetings.

Cisco: “Meetings started or joined from a space don't support Webex Assistant.” — help.webex.com/en-us/article/r0jptm/Review-and-manage-meeting-transcripts-created-by-Webex-Assistant-for-Meetings

6. The recording’s transcript is English only

  1. The transcript built into a recording file is in English, whatever language people spoke. For other languages use the transcript on the page after the meeting, which follows the spoken language.

Cisco: “Transcriptions are only available in English for Webex.” — help.webex.com/en-us/article/n18892z/Create-recording-transcripts-in-meetings-and-webinars

7. Your organisation uses Webex for Government

  1. Webex Assistant is not part of Webex for Government, so there is no Assistant transcript to find. Your IT team can tell you which Webex you are on.

Cisco: “Webex for Government doesn't support Webex Assistant.” — help.webex.com/en-us/article/r0jptm/Review-and-manage-meeting-transcripts-created-by-Webex-Assistant-for-Meetings

Every quote above is from Cisco’s own help pages, read on 10 November 2026. Something changed? Tell us.

Other Webex problems

Recording missingA Webex recording can take up to a day to arrive, belongs to the host even when someone else pressed record, and on the free plan never goes to the cloud at all.Meeting ended after 40 minutesWebex Free meetings stop at 40 minutes; paid Webex plans run for up to 24 hours unless the company’s Webex site is set up differently.Transcript missingA Google Meet transcript is saved to the organiser’s Drive, only starts from a computer or an Android phone, and waits for the host to join on the web.Recording missingGoogle Meet saves recordings to the organiser’s Drive, only records from a computer or an Android phone, and stops by itself after eight hours.Notes or summary missingGoogle’s automatic notes need an eligible plan, a meeting of about fifteen minutes or more in one supported language, and somebody from the host’s organisation to start them.Breakout rooms missingBreakout rooms in Google Meet need an eligible Workspace edition and a host on a computer, and Google never records what happens in them.

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