Fix · Webex

Webex meeting ended after 40 minutes

Webex Free meetings stop at 40 minutes; paid Webex plans run for up to 24 hours unless the company’s Webex site is set up differently.

What you are seeing

Your Webex meeting closed by itself — usually at 40 minutes — or a meeting on a paid plan ended earlier than everybody expected.

The likely causes, most common first

Work down the list; most people find theirs in the first two.

1. The host is on Webex Free

  1. Free Webex accounts can host meetings of up to 40 minutes and up to 100 people. A meeting that ran to exactly that length hit the free plan’s limit.
  2. Start a fresh meeting to carry on, or have someone with a paid Webex plan host it.

Cisco: “Host secure, virtual meetings that last up to 40 minutes, with up to 100 attendees in your Webex.” — help.webex.com/en-us/article/now995h/Get-started-with-your-free-Webex-plan

2. It is the host’s plan that counts

  1. Your own paid licence does not help if the person hosting is on the free plan. Check who scheduled the meeting — that account sets the clock.

Cisco: “Webex Free - Up to 40 minutes” — help.webex.com/en-us/article/WBX5046/What-is-the-Maximum-Running-Time-for-a-Meeting-or-Event

3. Paid plans run much longer

  1. On Webex Meet, Suite or Enterprise the usual ceiling is a full day, so a paid meeting that stops at 40 minutes was almost certainly hosted from a free account.

Cisco: “Webex Meet - Up to 24 hours” — help.webex.com/en-us/article/WBX5046/What-is-the-Maximum-Running-Time-for-a-Meeting-or-Event

4. Your company set a different limit

  1. Each company’s Webex site can be configured on its own, so a work meeting can end at a time the plan alone would not explain. Ask whoever runs Webex at your company what limit your site has.

Cisco: “That maximum Webex meeting duration on a site is dependent on several factors such as the type of account (free vs paid) as well as the site configuration itself.” — help.webex.com/en-us/article/WBX5046/What-is-the-Maximum-Running-Time-for-a-Meeting-or-Event

Every quote above is from Cisco’s own help pages, read on 10 November 2026. Something changed? Tell us.

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Other Webex problems

Recording missingA Webex recording can take up to a day to arrive, belongs to the host even when someone else pressed record, and on the free plan never goes to the cloud at all.Transcript missingWebex only keeps a transcript after the meeting when the meeting was recorded and Webex Assistant or captions were on — and only the host decides who else gets to see it.Transcript missingA Google Meet transcript is saved to the organiser’s Drive, only starts from a computer or an Android phone, and waits for the host to join on the web.Recording missingGoogle Meet saves recordings to the organiser’s Drive, only records from a computer or an Android phone, and stops by itself after eight hours.Notes or summary missingGoogle’s automatic notes need an eligible plan, a meeting of about fifteen minutes or more in one supported language, and somebody from the host’s organisation to start them.Breakout rooms missingBreakout rooms in Google Meet need an eligible Workspace edition and a host on a computer, and Google never records what happens in them.

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